FREQUENTLY ASKED QUESTIONS

1. What is the Health Conscious app?

Health Conscious is an online health and wellness service designed by board-certified physicians and wellness practitioners to assist their users with their health objectives, chronic disease management, and long-term wellness objectives through personalized programs and educational material.

2. Who can benefit from using this app?

Everyone in Tier-1 cities can use this application and improve their proactive health management, from improvement in general wellness and weight management to those who manage chronic diseases like high blood pressure or diabetes.

3. Which health programs does the app offer?

The app has specific programs, which are specifically targeted at:

These are all backed by evidence-based principles of lifestyle medicine.

4. How does the app support weight loss?

The program focuses on weight loss through nutrition education, habit formation, and guided physical activity, promoting a sustainable and health-centered approach.

5. Is the app easy to use for busy city lifestyles?

​​Yes, the app is built for convenience. In fact, the application allows users to access their content anywhere and anytime. In addition, it helps them track their progress. Such a feature is particularly important when living in an urban lifestyle, especially in a metropolitan city of enormous size.

6. How do these programs work?

The programmes consist of weekly modules over a 24-week journey that consists of educational material, an action plan, tracking technology, and guidance to enable you to develop sustainable habits to improve health.

7. How can I join or subscribe to the program?

Once you’re ready to begin, you can sign up here at our sign-up page. And once you’ve signed up, you can look forward to having your own profile and program to help you on your road to health!

PROGRAMS

 

How long does it take to complete the program?

 

The program has 24 lessons that one can complete in six months. One should strongly consider completing one lesson per week in order to be in a position to build good habits and also witness the results of the program.

 

Most people complete the program within 6 to 9 months depending on the pace at which they want to complete the program. Since the program is self-paced, one has the luxury of time to complete the program.

Why can’t I complete the program in less than 6 months?

Each lesson is intentionally designed with a 7-day completion window. Research in behavioral science indicates that lasting lifestyle modification can only be achieved through consistency, reflection and repetition - not speed.

When you begin a lesson, a 7-day countdown automatically starts. After that period, you can submit your Action Step Report (ASR) and unlock the next lesson after that.

This structure:

Healthy transformation is built over time - not rushed.

What makes each program different?

The programs are based on lifestyle medicine and behavior change science, yet they are differentiated according to the needs:

Each program has lessons that include action steps, and trackers, to add more accountability.

Is the program personalized to my health data?

Yes. With the help of the Health Monitor option, you can capture and monitor:

Percentage changes are automatically computed and your progress is indicated on a list format and also on a graph format. The more regularly you record your information the more insightful the progress will be.

What can I expect from each video lesson?

Each weekly lesson includes a guided educational video (10-20 minutes on average) that:

You can rewatch videos anytime for reinforcement or clarity.

What is the “Building Habits” section, and why is it important?

Think of habit-building like constructing a strong foundation. Each week builds on the previous one.

The Building Habits section assists you in:

Habits compound over time. This feature ensures progress doesn’t fade after one good week.

Can I edit my Building Habits responses after submitting?

Currently, it is impossible to edit the submissions after they are made. However:

This style promotes progressive development and not excellence.

Why is my next lesson locked?

Your next lesson may remain locked if:

By making sure you have completed all required components, you are set to make the next step in your journey.

I can’t submit my ASR. What should I check?

There are two common reasons:

When these two requirements are satisfied, then you will successfully proceed.

Can I switch to a different program?

At this time, switching to a different program requires:

If you need assistance, our support team can guide you through the process.

Can I restart my program?

Yes, but the account requires unique contact information. In case you wish to continue with an email address or phone number you have been using prior to this, please contact support to have your previous account fully deleted before creating a new account.

Is this program suitable alongside my doctor’s care?

Absolutely. These programs are designed to complement, not replace, medical care. Many participants use these programs to monitor the progress and share progress updates with their healthcare providers.

It is important to consult your physician before making major changes to medication, diet, or exercise routines.

Is my health data secure?

Yes, the data provided by the health information is secure and can only be utilized for the purpose of helping you monitor your progress.

 

SIGN UPS, SUBSCRIPTIONS, AND MY ACCOUNT

What should I do if I don’t receive the 4-digit verification code in my email?

The 4-digit code will be sent to your email address after processing the sign-up request for confirmation of the account. It is important that you should be able to access the inbox of the provided email address, as sometimes the verification mail may go to the Spam/Junk mail folder of the inbox. It is also important that you should ensure that the provided email address during the signing-up process is correct. In case the provided email address is correct, you can also use the ‘Resend Code’ feature for sending another verification code. It is also important that you should ensure that your email service provider is active for receiving new mail.

How can I update my subscription or billing details?

At present, it is not possible to update or replace the payment card in the case of an active subscription. If you wish to pay using a different method, you will have to cancel your current subscription and get a new subscription with the new information.

 

If you wish to change your subscription, you will have to log in to your Health Conscious account using a web browser, e.g., Chrome, Firefox, or Safari.

There is no option of changing your subscription using the mobile app.

You will have to go to healthco.app and log in to your account.

 

Once you are logged in, you will have to click on your username or email address, which is located in the upper right corner of the page.

The option to cancel your current subscription will appear in the Subscription Details section.

 

Once the subscription is cancelled, you can subscribe again with your preferred payment method.

What happens after I choose my subscription payment amount?

Once you have selected your subscription, the same amount will be deducted every month on your card. This will go on being deducted at the beginning of every billing cycle.

If you wish to cancel your subscription, your current subscription will remain active until the end of the current billing cycle, and you will be able to enjoy the benefits of using the platform till the end of that month. After this time is elapsed, your subscription will be terminated, and no further fee will be charged.

You can also control your subscription or terminate it by going to the Billing/Subscription settings in your account.

How do I manage app notifications?

The web app could be utilized for notification setting. 

To manage your notifications using the web app, you should log in to your account and click on your username or email address, which is situated in the top-right section of the screen. Once the drop-down menu appears, you should select the option for ‘Settings’ followed by ‘Notifications.’ 

In this section, you would be able to turn ‘Email and Push’ notifications on or off by using the toggle switches. The green toggle would indicate that the notifications are enabled, while the gray toggle would indicate that the notifications are disabled.

Can I access my Health Conscious data on a different phone?

Yes. You will be able to get your Health Conscious information on a different phone just by simply installing the Health Conscious mobile app on the new phone. Once installed, log in using your registered email address and password and your account information will be available.

Can I pause or freeze my subscription?

The facility of holding or freezing the subscription is not available at the moment. However, you have an option to cancel your subscription at any time. In addition, you have an option to subscribe again if you wish to continue using our services.

It is important to note that the amount deducted already will not be refunded to you under any circumstances. After canceling your subscription, you will have an option to enjoy the subscription benefits until the end of the current billing cycle. The subscription will be cancelled, and it will be effective from the next cycle.

How do I delete my Health Conscious account?

In the mobile app:

Go to the Profile section, and go to More Options. In it, choose Delete Account. You must read the details thoroughly before confirmation so that you are aware of the changes that would occur upon deleting your account.

In the web app:

Click on your username or email address located in the upper-right corner of the screen. As soon as the drop-down menu is opened, choose Settings. Under the User Settings section, you will find the Delete Account option. Please read the confirmation details carefully before clicking the Delete button.

What should I do if I forget my password?

In case you have lost your Health Conscious account password. Click the “Forgot Password” option link on the login screen. After this, put in your registered email address and instructions will be sent to your email on how to reset your password. Use the instructions on the email to reset your password and access your account again.

MOBILE APP AND WEB APP

What is the difference between the web app and the mobile app?

Health Conscious platform comes in a web and a mobile app. The web app can be accessed using a web browser like Chrome, Safari, or Firefox on a computer or tablet, while the mobile app can be accessed by downloading the application to your smartphone from the app store.

Users can create a new account and purchase or manage a subscription only through the web platform. These features cannot be found in the mobile application.

Why can’t I access the videos in the video library?

In case you cannot access the Video Library, it could be because of the following reasons:

  • You are using the mobile app.

Currently, the Video Library is only available through the web app. In order to view the videos, one will need to log in to their Health Conscious account via a web browser, like Chrome, Safari or Firefox.

  • You do not have an active subscription.

Only the users with the running paid subscription may use the Video Library. Unless you have an active subscription, you will not be able to watch the videos.

 

The Video Library is accessible via the web app where one is required to log in and have an active subscription.

How do I log in to the web app?

To log in to the Health Conscious web app, open healthco.app in the web browser (Chrome, Safari, Firefox). You can use your registered email address and password to log in to your account.

If you are a new user and do not have an account yet, then you will have to create one in the first place. Click on the “Sign Up” option and go through with the registration process. When you make an account, you can enter the web app by using your email and your password.

How do I log in to the mobile app?

In order to access the Health Conscious app, first of all, you need to create your account on the website of Health Conscious. After creating your account, you need to download the app of Health Conscious using Google Play or the App Store on your smartphone or tablet device.

Once you have installed the app, you need to open it and provide your email and password.

Who can I contact if my question is not listed here?

You may contact us at support@healthco.app in case your query is not addressed in the FAQs and you still want assistance. We will get back to you in 24 to 48 hours after reviewing your query.