FREQUENTLY ASKED QUESTIONS

 

COMMUNITY

In the mobile app, Community settings are located in the left sidebar menu (click the three horizontal lines in the upper left-hand corner or simply swipe your screen from left to right to pull out the menu). Once the menu is open, click on the Settings icon. In the section titled Community, you can change your preferences by enabling or disabling the toggle switches.

In the web app, Community preferences are also located within the Settings menu. At the top of the page in the upper right hand corner, click on your username/email address. When the drop-down menu expands, click Settings. Next, click Notifications. In the section titled Community, you can change your community preferences by enabling or disabling the toggle switches.

When you use the Ask Question button in a user’s profile, it will post your question to the community forum while simultaneously notifying the user that you directed a question to them. Please note: Your question will be visible to everyone in the community.

The order of answers shown will depend on the number of upvotes that the answer has received. The answer with the most upvotes will appear first. If there are no upvotes, then the answers will appear in chronological order.

Yes. The Health Conscious community is visible to anyone who has created an account. You do not need to have a paid subscription in order to engage in the forum, but users who are enrolled in one of the courses will find the community forum more useful and beneficial as they interact with other users going through the same course.

Yes. Direct messaging settings are located in the left sidebar menu (Click the three horizontal lines in the upper left-hand corner or simply swipe your screen from left to right to pull out the menu). Once the menu is open, click on the ‘Settings’ icon. In the section titled Community, disable the ‘Allow members to message you’ setting. The toggle switch will turn from green (enabled) to gray (disabled). Please note: this will disable all messaging functionality.

In the mobile app, your favorites are located in the left sidebar menu (click the three horizontal lines in the upper left-hand corner or simply swipe your screen from left to right to pull out the menu). Once the menu is open, click on the ‘Favorites’ icon.

In the web app, your favorite posts can be accessed at the top of the screen in the upper left hand side. Click on the word ‘Favorites’ to view them.

If you see profanity, insults, derogatory statements, or any inappropriate material in a question, answer, or comment, then you will want to use the ‘Report’ button. This is the icon that has an exclamation mark. After you click this button, tell us briefly why you are reporting the post. Any inappropriate material will be removed by our system admins.

PROGRAMS

Each course contains a total of 24 lessons. Ideally, you would complete one lesson per week for a total of 6 months. However, each program is self-paced, so it could take more than 6 months to complete a course if you do not maintain a pace of completing one lesson every week. Typically, courses are completed by most users in 6-9 months.

That’s up to you! The cost of each program is based on the pay-what-you-can model. Each course in a program is set to 7 days, and an entire course can be completed in as little as 6 months. All programs are self-paced, so the completion time is up to you. Here’s one example: If you chose a recurring payment amount of $20.00/month and you complete a program in six months, it will cost $120.00. If you complete the program in nine months, it will cost $180.00.

Courses cannot be completed in less than 6 months. Every lesson has a 7-day time parameter. This is intended to give you at least one week to focus on the topic and complete the action steps. When you start a new lesson (Day 1), the countdown automatically begins. After seven days have passed, you’ll be able to submit that week’s ASR. Why is it set up this way? Building healthy habits takes time. If you rush through each lesson, it is very unlikely you will create habits that last. Research has revealed that it takes, on average, between 2 and 8 months to adopt and maintain a healthier lifestyle.

All of the Health Conscious courses focus on lifestyle medicine and behavior modification. The High Blood Pressure and Diabetes programs are more condition-specific and help individuals who face the day-to-day challenges posed by those conditions. The General Health program was created to help individuals who haven’t been diagnosed with a chronic condition but want to prevent disease or create healthier habits in general.

You can choose any program that will benefit you most, but keep in mind that High Blood Pressure and Diabetes will have educational content and action steps that relate to each disease specifically.

Technically, the answer is yes. However, each active account must have a unique email address and phone number associated with it. You cannot create a new account using the same information unless we permanently delete your account and all saved data. If you wish to start over using the same email address or phone number, please contact us at: support@healthco.app and request that your account and all data be permanently deleted. At this time, there is no way to start a course from the beginning without deleting your account first.

Currently, the only way to change your course is to deactivate your current subscription and create a new account. Please keep in mind that you are not able to use the same telephone number or username/email twice. In order to create a new account you will need to use a different email address and cell phone number.

Video lessons contain educational content pertaining to each topic. The first step in each new lesson is to watch the video. Each week, the video serves as a trusted source for guidance, as well as encouragement before you begin the new action steps. The length of each video varies, but on average range from 10 to 20 minutes. Keep in mind, you can rewatch videos as often as you’d like, and we encourage you to do so if a topic is unclear or you need to refresh your understanding later in the program.

Each lesson has three tabs located below the video player: Lesson Topics, New Action Steps, and Additional Resources. All resources related to or mentioned in a video lesson are listed inside the Additional Resources tab. Click each resource to open the website or document directly inside the app.

Building good habits is similar to building a skyscraper. You must first create a solid and strong foundation and then build up over time. Oftentimes, the hardest part is remembering to do them week after week. The purpose of the Building Habits section is to help you keep track of the healthy habits you are working on, while also serving as a weekly reminder after you have moved forward to the next lesson. The Physical, Nutritional, and Introspective habits each build upon one another so that over time, you become more equipped to solidify certain habits like regular exercise and good nutrition.

Currently, the responses for Building Habits cannot be edited once you click Submit. Keep in mind that this habit tracking functionality is for you to track habit formation progress. The scores are not cumulative; meaning that each week, you will have a new opportunity to assess your habits and how they may have changed. If you forgot to log something, such as exercise, we recommend adding the data to your Journal to keep record of it.

Your Health Monitor is a convenient way to record and track vital health information while you complete a course. There are four areas you can track: Blood Pressure, Blood Sugar, Weight, and Stress Level. Every time you enter data into your monitor, it will calculate the percent change from the last reported value as well as an overall percent change. Enter data as often as possible, as this will give you the most accurate measurements of your overall progress. As you enter data, you are able to view all of your entries as a list and as a graph.

If you are unable to submit your ASR, there are only two circumstances that will prevent you from moving forward. The first one is a blank required field. All required fields must be filled out in order to submit the ASR. The second circumstance is that it has been less than 7 days since you began the lesson.

If your next lesson is still locked, there are two situations that will prevent you from moving forward. The first one is that the ASR has not been submitted and evaluated. The second circumstance is that the Building Habits have not been submitted. Both the ASR and Building Habits for each lesson must be completed before the next lesson will be available.

SIGN UPS, SUBSCRIPTIONS, AND MY ACCOUNT

The 4-digit code is a text message used to verify the mobile number you provided during sign-up. You must be able to access text messages on the smartphone that is linked to the number you entered. If you used a home or office telephone number that is not linked to SMS messaging, you will not be able to receive the verification code. Also, confirm that the cell phone number you provided is correct. Use the ‘Resend’ code functionality if the number provided is correct. Remember to make sure that you have service and that you are able to receive text (SMS) messages.

Subscription settings can only be accessed by logging into your Health Conscious account using a web browser such as Chrome, Firefox, or Safari. Please note: you will not be able to make any changes to your subscription in the mobile app. Visit https://www.healthco.app to log in. After you have logged in, click on your username/email address at the top of the page in the upper right hand corner. When the dropdown menu expands, click Settings. Next, click on Billing. In the Subscription Details card, make the necessary changes and then click Next. After you have made the changes, click Confirm.

After setting a subscription amount, you will see two different checkboxes: Charge this same amount each month and I want to choose my payment every month. When you select the ‘Charge this same amount each month’ option, you will be charged the amount you set each month until you make changes to your subscription amount. For example, if you set the price to $20.00 per month in January you will also be charged $20.00 in February, $20.00 in March, and so on.

When you select the ‘I want to choose my payment every month’ option you will be sent a reminder before the end of every billing cycle. Please keep in mind that if you do not choose a payment amount before the next billing cycle, you will be charged the same amount as the previous month’s payment. For example, if you chose a price of $35.00 in May, and you choose to disregard the reminder, you will be charged $35.00 for June. Our recommended subscription price is $20.00/month. However, we offer you the option to pay what you feel this platform is worth to you.

In the mobile app, notification settings are located in the left sidebar menu (click the three horizontal lines in the upper left-hand corner, or simply swipe your screen from left to right to pull out the menu). Once the menu is open, click on the ‘Settings’ icon. Here you can enable or disable both PUSH (text messages) and Email notifications. Modify the notifications using the toggle switches. The toggle switch will be green when the notification is enabled and will be gray when it is disabled.

In the web app, notification settings are also located in Settings. Click on your username/email address which is located at the top of the screen in the upper right hand corner. When the drop-down menu expands, click ‘Settings.’ Next, click ‘Notifications.’ Here you can enable or disable both PUSH (text messages) and Email notifications. Modify the notifications using the toggle switches. The toggle switch will be green when the notification is enabled and will be gray when it is disabled.

As long as you have installed the Health Conscious mobile app onto the new smartphone, you can access your account using your email and password.

At this time, we do not have the ability to pause a subscription. However, you can cancel and reactivate your subscription at any time

In the mobile app, use the sidebar menu (the three horizontal lines in the upper left-hand corner or simply swipe your screen from left to right to pull out the menu) to deactivate your account. Click the Account icon. Then, at the bottom of the screen, click ‘Deactivate Account.’ Please read the deactivation details BEFORE you click the ‘Deactivate’ button.

In the web app, click on your username/email address which is located at the top of the screen in the upper right hand corner. When the drop-down menu expands, click ‘Settings.’ Under the ‘User Settings’ area you will see ‘Deactivate Account.’ Please read the deactivation details BEFORE you click the ‘Deactivate’ button.

To permanently delete your account, please contact us at: support@healthco.app. One of our system administrators will assist you.

If you are unable to remember your Health Conscious password, please click the Forgot Password? link on the login screen and enter your email address. Password reset instructions will be sent to you.

MOBILE APP AND WEB APP

The Health Conscious platform includes both a web app and a companion mobile app. The web app is accessed through a web browser such as Safari, Chrome, Firefox, etc. on a computer or tablet. The mobile app is accessed by downloading the app from one of the app stores onto your smartphone.

The web app has two additional features that the mobile app does not have: Subscription Settings and the Video Library. These two screens are only visible when you log in to your account through a web browser. Essentially, the mobile app allows you to take your course, health monitor, and the community wherever you go, whether you’re running errands or traveling abroad.

There are two possible reasons why you are unable to access the video library. The first one is that you are using the platform from the mobile app on your smartphone. At this time, the videos in the library can only be viewed when you are logged into your Health Conscious account through a web browser, such as Safari, Firefox, or Google Chrome.

The second reason is that you are not actively subscribed to the Action Plan. The video library will only be available during your 14-day free trial or when you have a paid membership. The free Community Plan does not include access to the video library. If you would like to access the videos, visit your billing preferences in the web browser and activate an Action Plan membership.

To log in to the web app, please visit https://www.healthco.app. The username and password will be the same as you created on the mobile app. If this is your first time joining and you have not downloaded the mobile, you must first create a new account. Click on the ‘Sign Up’ link. Once you have entered your information and created an account, you can then use your email/username and password to log in.

After you have created your Health Conscious account on our website, please visit Google Play or the App Store on your smartphone or tablet and download the Health Conscious by Evolve app. Once the app is installed, you can use your email and password to log in.